Frequently Asked Questions
PAYMENT + MILESTONES
Payment is invoiced and accepted through Square in U.S. Dollars (USD) or Stripe Direct Checkout. Don’t worry if you don’t have a Square account. You don’t need a Square account to make payment, and most major credit cards are accepted. The Complete Collection can be split into milestones. The first milestone payment is due upon signing the contract and is required to reserve your place in my schedule. Any remaining milestone payments will be due across the span of our project together to make the investment work for your business, before any final files are delivered or the website is launched. All milestone payment due dates will be outlined in the contract.
HOW LONG WILL IT TAKE TO COMPLETE MY PROJECT?
The Custom Brand Collection typically takes 4-6 weeks, the Custom Website & Blog Collection typically takes 4-6 weeks, and the Complete Collection typically takes 2-3+ months. Please note, I never want to rush through a project and while I do try my best to stay on schedule, I cannot guarantee strict timeframes. The time estimates provided are dependent upon each individual project, the amount of revisions, client response time, and my current booking schedule. An outline with estimated milestones and timelines will be provided. *Rush services are available at an additional cost, if necessary.
WHAT IF I DON’T LIKE WHERE OUR PROJECT IS GOING?
Due to the nature of custom design work, refunds will not be issued under any circumstance for work rendered. Payments are non-refundable and are required to reserve your spot within my schedule. Unlike a physical item that is shipped in the mail, the time spent on your project cannot be returned and when booking my schedule, you are reserving a spot that could otherwise be given to another client. It’s my way of ensuring that you’re serious about our project and booking my schedule. It is my goal to make sure that you’re satisﬁed, however in the unlikely event that you’re not, you will not be required to pay the remaining balance or any remaining milestone payments.
HOW SOON CAN WE GET STARTED?
I can typically get started immediately, but please note that my availability is limited due to high demand. I only take on a few clients at a time to ensure quality design and client satisfaction, so I may have a waiting list from time to time.
DO YOU HAVE SET BUSINESS HOURS
I sure do. I want to respect my client’s time as well as my family’s time, so I do have set business hours. You can email me Monday through Friday between 9am and 5pm CST. I typically respond to any after hour emails the following business day.